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Our Terms & Conditions Keep Your Account Safe

When you open an account with us, these terms shape how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what happens if there's…

Account security & verificationDeposit & withdrawal rulesYour rights as a playerData & privacy practicesHow to contact us for changes
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daduwins Our Terms & Conditions Keep Your Account Safe
GET HELP WITH TERMS

Contact Us About Your Account Terms

Questions about how our terms apply to your account? Our support team is here to walk you through account rules, deposit and withdrawal policies, and your rights as a player. Reach us by live chat, email, or WhatsApp — all channels are monitored 24 hours a day, every day of the week.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard or this page. Response time is under 2 minutes most days. Our agents answer questions about terms, account access and policy changes in real time.

Email Support

Send detailed questions to our support inbox and receive a full reply within 4 business hours. Email is best for complex disputes or requests that need documentation. Include your account ID and a clear description of your concern.

WhatsApp Channel

Message our WhatsApp support line for quick clarification on terms, account rules or withdrawal timing. Available 24/7 in Indonesian and English. This channel is fastest for urgent account access issues.

HOW WE PROTECT YOU

Security, Data & Your Account Rights

Our Terms & Conditions commit us to keeping your account secure, your data private, and your withdrawal requests honest.

Account Encryption

All login sessions and payment data are encrypted end-to-end. Your password is hashed and never stored in plain text. We scan for unauthorized access attempts and alert you by email if we detect unusual account activity.

Withdrawal Verification

Every withdrawal request is matched against your deposit history and account age. We block withdrawals that don't match our fraud detection rules. You'll receive a notification explaining any delays, and our team can clarify the hold reason via live chat.

Data Privacy

We collect only the information needed to verify your identity, process deposits and withdrawals, and comply with local regulations. Your data is never sold to third parties. You can download a copy of all your personal data at any time.

Retention & Deletion

Transaction records are kept for seven years to meet regulatory requirements. Personal data—name, address, ID number—is securely deleted within 30 days of account closure, unless you ask us to retain it for your own records.

Request Changes

Need to update your account details, add a new withdrawal wallet, or dispute a transaction? Email our support team with your request and account ID. We process changes within 24 hours and confirm them by email.

Close Your Account

You can close your account at any time by submitting a request via live chat or email. We'll settle any outstanding balance within 48 hours and confirm closure in writing. Reopening a closed account requires email verification.

Common Questions About Our Terms & Conditions

If your account violates our terms—such as opening multiple accounts, sharing credentials, or engaging in fraudulent activity—we reserve the right to suspend or close it. We'll notify you of the breach and give you an opportunity to respond before taking action. Any funds in your account at closure will be held pending investigation and returned if you're cleared.

Yes. You can update your phone number, email address, and withdrawal wallet by contacting our support team. However, your identity details (name, date of birth, ID number) cannot be changed once verified. If you discover an error in those fields, email support with a corrected ID copy and we'll escalate your request.

Once your account is closed, you have up to 30 days to request a withdrawal of any remaining balance. After 30 days, unclaimed funds are held in reserve according to local law. Contact our support team to process a late withdrawal request if your closure date has passed.

We allow only one account per person. Opening duplicate accounts violates our terms and may result in both accounts being closed and all funds forfeited. If you accidentally opened a second account, contact support immediately and we'll help you consolidate or close the duplicate safely.

All personal data—ID copies, payment details, withdrawal addresses—is encrypted and stored on secure servers. We do not share your data with third parties except where required by local law or payment processors. You can request a full data audit by emailing support; we'll provide a report within 7 business days.

Yes. If you believe a deposit was charged in error or a withdrawal was processed to the wrong wallet, email support with your transaction ID and a detailed description. Our dispute team investigates within 5 business days. If the error is our fault, we'll reverse it immediately; if it's your payment provider's error, we'll help you file a claim.

Inactive accounts (no login for 12 months) are flagged for review but remain open. We do not charge fees or expire balances. If you return after a long absence, log in and verify your identity again for security reasons. If you've lost access to your email or phone, contact support to regain account control.

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